Frequently asked questions
Are under 2’s free? Do they need tickets?
Yes under 2’s are free. However when purchasing tickets you need to select the option for under twos as they will need a ticket. You will not be charged for this.
Is there parking?
Yes we have plenty of free parking right next to the farm.
What is going on at the farm?
We have a packed programme every day. Here is the full programme for weekdays and weekends.
Are you open every day?
We are open every day except 25th to 27th December and 1st January.
What time do you open until?
Willows Activity Farm is open daily throughout the year from 10am to 5.30pm, last entry 4.30pm. We close at 4pm 24th December and 31st December.
How do I become a member?
Please visit our membership page for all the details of becoming a member and the different types of membership. You can download an application form on this page.
How do I book a birthday party?
Please go to our birthday party page for all the details of our parties and to download an application form
Do you take group bookings?
Yes we do. We require two weeks notice to book a group visit. Please go to our group booking page for information about our group bookings and to download an application form.
Can I buy online tickets on the day? Why not?
No our advance discounted tickets are only available up to midnight before the day of your visit. You will pay our walk up price if you buy tickets on the day of your visit. To get the best price for your entrance ticket you need to book our advance online discounted tickets.
I need to change my membership details.
Please email email@example.com or call 0870 129 9718.
Is Peter Rabbit at the farm today?
We have a changing programme of activities, meet and greets and shows at Willows Activity Farm. Please go to our what’s on today page to see which of Peter Rabbit and his friends will be here today.
Where can I get a promotional voucher for the farm?
We do not run promotional vouchers. Please book our advance online tickets to get the best prices.
Which disabilities does your disabled rate cover?
If you have a diagnosis letter from your GP, a copy of your disabled blue badge card or a HAND card you will be eligible for the disabled rate.
Do I have to pay extra for the shows?
No all shows and activities are included in our all-inclusive ticket price.
I’d like to book an Activity Day Camp
Please go to the activity day camp site for all the information and the online application form.
Can I look around the nursery?
Yes you can book a tour by visiting the Willows nursery website.
Do you sell gift vouchers?
Yes we them in the gift shop, at admissions or by phoning the office on 0870 129 9718 or emailing firstname.lastname@example.org
Will my under 2 still be able to use all the facilities even if I haven’t paid for them?
Yes they can do all of the activities at Willows Activity Farm.
What proof do you need for disability?
Please bring along a hand card or a blue badge for visitors with a disability.
Do you allow dogs?
We only allow guide dogs at Willows Activity Farm
What do I do if I haven’t received my confirmation email?
Please phone the office on 0870 129 9718, or email email@example.com
Do you offer discount for emergency services?
We offer 10% discounts for children attending a Willows activity day camp or the Willows Day Nursery and Pre-School.
FAQs about Santa Spectacular
Can I bring my under 2 in the grotto with their siblings if I haven’t brought them a ticket?
Yes they can come with their siblings but they will not be able to choose a present from the toy shop or Create-a-Cuddle.
Can I visit the farm and not see Santa?
Yes members can visit the farm and not see Santa as part of their membership. For non-members there is a different entrance price to visit without seeing Santa or going to the Create-a-Cuddle workshop.
Can I take my under 2 (without siblings) to see Santa if I haven’t purchased them a ticket?
No children under 2 need to purchase a ticket to see Santa and Create-a-Cuddle, when visiting without siblings.
Are there time slots?
No we don’t have time slots. We have a full festive Christmas day out for Santa Spectacular so there is lots to do apart from seeing Santa. This allows you the flexibility to plan your day so you can enjoy all of our Santa Spectacular activities.
How long will the queue be?
Santa Spectacular is a very popular event and there are sometimes queues to see Santa. The queues do move quickly, and you will be advised if the queue is long and whether it is best to go and do one of the other many Christmas activities and come back later in the day.
Will the under 2’s be able to take part in all the same activities as the over 2’s?
Yes all under 2’s who have purchased a ticket for Santa Spectacular will be able to do all of the activities including meeting Santa and choosing a toy from the toy shop and Create-a-Cuddle, making their own soft toy reindeer.
Do you have any special provisions for autistic children as they would not cope with the queue?
We try to help autistic children as much as possible so they enjoy Santa Spectacular. Please phone the office on 0870 129 9718 or email firstname.lastname@example.org to let them know of the date of your planned visit so we can help them.