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Santa Spectacular 2020 FAQs

Do we need to book advance tickets for Santa Spectacular?
Yes – all tickets must be pre-booked on our website.

What time do you open?
We open from 9.00am every day during Santa Spectacular.
We are closed on 25th – 28th December 2020 and 1st January 2021.

What time do you close?
We close at 5.00pm every day during Santa Spectacular. We close at 4pm on Christmas Eve.

What is included in the Santa Spectacular ticket?
Your Santa Spectacular ticket includes:

Seeing Santa in his show
Journey to Santa’s Toy Shop
Festive shows
3D Cinema

Children also receive:

Toy from Santa’s Toy Shop
Create-a-cuddle bear
Gingerbread decorating
Write a letter Santa
Reindeer hunt with magic reindeer dust prize

Plus all of Willows adventure play, tractor ride and funfair rides.

What happens if I am late for my Santa Show?
If you are late for your Santa Show time we will do our best to fit you into the next available Santa Show time, but this cannot be guaranteed.

Can I still have a photo with Santa?
Unfortunately to fulfil our commitment to social distancing it will not be possible to offer a photograph with Santa this year. However, it is possible for you to take your own photos throughout the event of your own group.

Is soft play included in the Santa Spectacular ticket?
Indoor Play is not included with your Santa Spectacular ticket. The Santa Spectacular ticket includes many other under cover activities.

Do Under 2’s need a ticket?
There is a charge for Under 2’s who want to choose a toy from Santa’s Toy Shop, make a soft toy in the Create-a-Cuddle Workshop, decorate gingerbread enjoy the 3D cinema. Babies in arms can still watch the show with older siblings but will not be able to choose a toy from the Toy Shop or take part in any of the other activities with gifts.

I’m a Willows member do I have to pay extra to visit during Santa Spectacular?
Willows members can continue to visit Willows and enjoy the non-Santa activities as part of their Willows membership.

Will Peter Rabbit and his friends feature at Santa Spectacular?
The Peter Rabbit Adventure Playground, Mr Tod’s Lair and Super Secret Squirrel Nutkin Test are open every day of the year and included in your Santa Spectacular ticket. Peter Rabbit will feature in his sing-a-long show.

What Covid Safety precautions are you taking?
A maximum group of 6 may visit together. Hand sanitisers will be available prior to admissions and throughout the site – please use them before entry and during your visit. Please be respectful of all social distancing guidance, other visitors and our staff. First Aid will be restricted due to current restrictions, please bring basic first aid i.e. plasters, antiseptic wipes with you. Buckets and spades will not be available in our sand pit area but you are welcome to bring your own. We are using disposable 3D glasses in our 3D cinema, a pair will be provided for each paid for child, each under 2 Santa ticket with gifts and each accompanying adult. Your data may be used to support the NHS Track and Trace scheme should there be a confirmed notification of Covid-19 at Willows Activity Farm.

What is your Refund Policy due to Covid-19 Closure during Santa Spectacular?
Should we face the unfortunate situation where we are officially forced to close due to Government instructions, we will offer a refund to all customers who purchased a Santa Spectacular ticket. This is only for days that we would be closed. Please note this excludes the booking fee. We would request that a period of up to 28 days is allowed for the refund but we will endeavour to do this as quickly as possible.

If you personally are unable to visit due to self-isolation, quarantine or being ill due to Covid-19, then we will do our best to accommodate a change of date but this cannot be guaranteed. No refunds are available in these circumstances.

Do we have to pay to park our car?
The car parking facilities at Willows Activity Farm are free of charge.