Santa Spectacular – what our customers say!

You all did a fantastic job of going above and beyond to ensure our customers had a magical visit – here are just a few of the comments we have received:

The staff in gingerbread making were excellent and helped my daughter get the right food and sweets. The singing was a lovely touch and made it more magical

The staff were amazing, but the cheeky elf at the start of the Santa journey was hilarious

Each and every member of staff were amazing. We had an amazing day and would highly recommend to all my friends

The staff at the cafe were superb as were the staff in all the workshops and to top it off Mrs Claus was really singing which really made the day memorable

Father Christmas was truly wonderful. My grandson was a bit nervous meeting him but he was so kind, reassuring and patient with him that he came around more comfortable with him. He did not rush us through and was a true asset to our Christmas experience. Also the opportunity for my grandson to choose his own gift from the toy factory was brilliant

Every single member of staff seemed to try their absolute best to be friendly and helpful. I really appreciated that they would interact with the children and treat them like they were the main customer, they felt really special and loved every second!!

Every question asked was answered with a smile & extreme politeness and very helpful and acknowledged the over excited children with as much excitement & enthusiasm to match them, it was lovely to see

All the staff were very friendly. At the elf academy show the elves were super friendly and really made the children’s experience one to remember. The lady’s in the food truck were really polite and engaged in conversation with my son. Mrs Claus in the ginger bread workshop was a super great add on. The elves on the way to Santa were super fun and got everyone involved. Even to the staff that helped with the pictures after meeting Santa were really friendly and made the experience exciting for my son

Great magical day out and everyone was very helpful

Staff would chat directly with children which I thought was lovely – saying things like ‘Merry Christmas young man, what did you ask Santa to bring you?’

Made our visit magical

Santa’s elves were so kind in Santa’s grotto and toy workshop as my 2 yr old asked them all what their favourite animal was (they all gave answers like reindeer, polar bear, etc) and chatted their ear off. Really lovely experience

The elves in the walk round to see Father Christmas were AMAZING! Father Christmas was excellent too

A wonderful experience, the elves were great chatting away to the little ones as soon as we arrived

Mrs Claus was fantastic. Always smiling and waving and greeting even as she walked around the farm in the wind and rain. Even if she didn’t get a acknowledgement, the smile continued. That’s the Christmas magic

I can’t remember her name but the ‘elf’ that is guarding the gate before sending you off to meet Father Christmas is fab! Friendly, warm and natural at talking to children and adults. Helps keep up the magical atmosphere

Our daughter was upset before going to see Santa, the elves let us take her out and comeback later when she had calmed down, had they not given us this opportunity our visit would have been completely different, when we did see Santa he really took his time to talk to my daughter and made it such a magical experience

Happy people always willing to help when we were a little lost, build a cuddle bear staff were brilliant

Staff so positive and bubbly in their interactions – made it very magical

One of the best Santa experiences we have visited! Kids absolutely loved it. Especially with Santa knowing their names. It made the experience truly magical thank you

All the elves were brilliant – so focused on the kids and interacting with my 4yo made him feel so special

Both of my children are autistic my son in particular found it hard queuing so one of your staff members arranged for us to go to the front of the line which made the whole experience much easier for our family. Santa was amazing!! I feel like he went above & beyond for my children…it was very magical!

The elf on the gate just before we saw Santa was excellent. She saw my son had an insect top on and asked him about bugs and told him some fascinating beetle facts which he loved. He’s autistic and not the easiest to chat with but she didn’t give up and was really jolly and lovely

Brilliant from start to finish, couldn’t fault any of it. Customer service was brilliant in every way. Exceeded my expectations and the children loved their day

The staff at Willows are always exceptional and smiling and so friendly

This year we were blown away by Father Christmas. He was absolutely amazing. He took his time and asked my daughters different things. It felt like we could have stayed for ages. There was no rush which was wonderful!

Santa was truly amazing – usually you get a quick hello but he really took the time to talk to our daughter. It was really magical

We had to make an emergency purchase of children’s gloves. The lady at the till was very kind and carefully removed the tags for us so that the kids could wear them straight away. Above and beyond what we would expect and brilliant modelling of how to be kind to others for our children

Elves on way to Santa really made an effort with our eldest who was very questioning of things. Then Santa amazed him by knowing his name and talking about spurs and cracking jokes which my son loved and just left him re-evaluating that just maybe things are still magical. To the point where he’d not been into the cuddle bear making but took one after seeing Santa fell asleep in car on way home cuddling the reindeer. Thank you –  you may have bought us another year xx

The whole time I felt that we were loved

Santa was brilliant! Very engaged with the children, happy and making magical memories

Santa’s grotto was an amazing experience, Santa and his elves were incredible the whole time with lots of enthusiasm – it was very magical. Mrs Claus in the gingerbread kitchen was also incredible and had the most amazing voice!

The day was magical for my little one, she still talks about some of it so I am just super happy that we got to create those memories

All staff keep the Christmas magic alive!

We were absolutely enchanted by this year’s Santa. He was amazing and we thoroughly enjoyed the gingerbread decorating this year. Thanks to your excellent allergen labelling my daughter was able to join in for the first time and we so loved Mrs Claus singing. Every year the experience gets more magical and your staff are amazing even when the server went down they went the extra mile to retrieve our photos. Thank you for wonderful Christmas memories

Everyone is so kind, welcoming and in the Christmas spirit that makes it magical! Lovely team!

Staff are all fabulous. Helpful, kind and great with the littles. Keep up the great work everyone!!

Christmas was brilliant, he made it really magical. The elves and staff in the grotto worked hard to make the experience so magical

Everyone you meet are so wonderful We were greeting by the ballerina as we entered and she stopped to see us/talk to us and the girls loved her The nutcracker was also extremely kind and they both took their time with the children As you are waiting for Santa all the elves were very entertaining Mrs Claus in the gingerbread area. She was wonderful and the girls were so pleased they met her Santa was just fantastic! Welcoming the girls by name and knowing what they asked for was just so unbelievably magical even for the adults – thankyou Santa They still talk about your meet now and we visited in November

Lovely customer service at admissions. Staff really knowledgeable, warm and friendly! Staff assisting with photos at the end of Santa experience brilliant too. I’d also like to say how kind and friendly the man who was in charge of the carousel was

The elves went above and beyond to accommodate our large group and allowed us to all go and see Santa together. The Santa experience was the most magical I have ever experienced (and we’ve been to a lot!). Santa spent so much time talking to all of us (not just the children) and it wasn’t rushed at all

The elves on the walk to Santa were great one was a good singer and the other was very entertaining

Every staff member went above and beyond. They were polite, helpful, friendly and we were really impressed