Frequently asked questions
We have processed all required refunds to date and we will then continue to refund each month that we are closed.
Please be aware that the refund will be from ‘Go Cardless’, who are the Direct Debit platform we use to process the payments. Some of our members were looking for a refund from Bowmans Farm or Willows, so please be reassured that the credit from Go Cardless is the one relating to your Willows membership
If you are an annual paying member, we will add on the time we are closed to your expiry date.
If you need to contact us please send us a message via our Facebook page as this is the quickest way that we can receive and respond to your messages.
16th March 2020
Like all businesses we have been responding to the Coronavirus situation with the due diligence, total care and complete attention it demands, based on the information and facts that are presented by the Government and health bodies. As a result we have looked at the duty of care to our staff and our customers and implemented a number of initiatives.
As a business welcoming children, our hygiene practices and cleaning routines are already of a very high standard. As a farm attraction we already have hand washing stops around our business and we therefore provide access to multi hand washing facilities around the site which is the first line defence to this virus.
We have full time cleaners on site during the day and a cleaning team who work after we are closed to ensure all our areas are clean and sanitised. In addition we have increased the sanitising routine during the day, especially around areas which are touched more frequently such as push pads and handles etc.
We have also communicated with our staff to ensure that they self isolate if required and do not visit the site should they display any symptoms of the virus.
Other initiatives include minimising the risk of cross contamination. For example, handing wristbands and not putting them on customers at admissions, not handling customers phones to take photos and handing back, wearing gloves as appropriate plus many more that are all aimed at reducing potential cross contamination.
This is a dynamic situation and we will continue to be vigilant and follow the guidance provided; however, for all the precautions we have taken and will continue to take, regular hand washing with soap for 20 seconds is the key advice that we strongly encourage our customers to follow.
Thank you for your support as we steer the business through this challenging time.