Frequently asked questions
Are under 2’s free? Do they need tickets?
Yes under 2’s are free. However when purchasing tickets you need to select the option for under twos as they will need a ticket. You will not be charged for this.
Is there parking?
Yes we have plenty of free parking right next to the farm.
What is going on at the farm?
We have a packed programme every day. Here is the full programme for weekdays and weekends.
Are you open every day?
We are open every day except 25th to 27th December and 1st January.
What time do you open until?
Willows Activity Farm is open daily throughout the year from 10am to 5.30pm, last entry 4.30pm. We close at 4pm 24th December and 31st December.
How do I become a member?
Please visit our membership page for all the details of becoming a member and the different types of membership. You can download an application form on this page.
How do I book a birthday party?
Please go to our birthday party page for all the details of our parties and to download an application form
Do you take group bookings?
Yes we do. We require two weeks notice to book a group visit. Please go to our group booking page for information about our group bookings and to download an application form.
Can I buy online tickets on the day? Why not?
No our advance discounted tickets are only available up to midnight before the day of your visit. You will pay our walk up price if you buy tickets on the day of your visit. To get the best price for your entrance ticket you need to book our advance online discounted tickets.
I need to change my membership details.
Please email email@example.com or call 0870 129 9718.
Is Peter Rabbit at the farm today?
We have a changing programme of activities, meet and greets and shows at Willows Activity Farm. Please go to our what’s on today page to see which of Peter Rabbit and his friends will be here today.
Where can I get a promotional voucher for the farm?
We do not run promotional vouchers. Please book our advance online tickets to get the best prices.
Which disabilities does your disabled rate cover?
Anyone who is registered disabled. Please bring a copy of your disabled blue badge card or a HAND card and you will be eligible for the disabled rate.
What proof do you need for disability?
Please bring along a hand card or a blue badge for visitors with a disability.
Is Willows Activity Farm accessible for visitors in wheelchairs?
Yes Willows Activity Farm is fully accessible for visitors in wheelchairs.
Do you have disabled toilets?
Yes we have a number of disabled toilets across Willows Activity Farm.
Why is the disabled online rate not the same discount as the adult, child and senior rates?
The disabled rate is already a discounted ticket. We also offer an online discount for the disabled rate too.
Do you allow dogs?
We only allow guide dogs at Willows Activity Farm
Do I have to pay extra for the shows?
No all shows and activities are included in our all-inclusive ticket price.
I’d like to book an Activity Day Camp
Please go to the activity day camp site for all the information and the online application form.
Can I look around the nursery?
Yes you can book a tour by visiting the Willows nursery website.
Do you sell gift vouchers?
Yes we them in the gift shop, at admissions or by phoning the office on 0870 129 9718 or emailing firstname.lastname@example.org
Will my under 2 still be able to use all the facilities even if I haven’t paid for them?
Yes they can do all of the activities at Willows Activity Farm.
What do I do if I haven’t received my confirmation email?
Please phone the office on 0870 129 9718, or email email@example.com
Do you offer discount for emergency services?
We offer 10% discounts for children attending a Willows activity day camp or the Willows Day Nursery and Pre-School.
Do I need to buy an under 2 ticket?
If buying online you need to order under 2 tickets as well. These are free of charge but we do request any under 2’s have a ticket.
Why can’t I buy an online ticket on the day I want to visit?
Our online rate is a discounted rate for those buying in advance. Online tickets can be bought online up to midnight before the day of visit. We will not accept online tickets purchased on the same day as entry.
Do I need to choose a date to visit online?
No. Our online tickets are displayed by time of year and you can buy a ticket for a specific event or weekday/weekend during our term time programmes and visit on any date you wish within that date band. The only restriction is you can’t use your online ticket on the day of purchase.
Do I have to buy online?
No, we have on the day tickets available every day. However our online tickets do have a discounted rate.
Can I buy at the group rate if there is 15 or more of us?
No, our group rate is for organised educational groups only such as schools, nurseries, Brownies, Cubs, Scouts and so on. We do not discount group purchases and suggest you buy online for the best rate.
Can adults visit Willows without children?
No. We do not admit adults who are not with children.