Frequently asked questions
What will happen to my membership while you are closed due to Coronavirus?
Despite our best efforts as we work remotely, we have not been able to apply the suspension of membership Direct Debits. We have therefore moved to a process of refunding so that while the Direct Debit for your Willows membership will continue to be taken, we will immediately refund it. While we will immediately refund it, it may take up to 3 days to show in your account so please allow for this.
We have processed all required refunds to date and we will then continue to refund each month that we are closed.
Please be aware that the refund will be from ‘Go Cardless’, who are the Direct Debit platform we use to process the payments. Some of our members were looking for a refund from Bowmans Farm or Willows, so please be reassured that the credit from Go Cardless is the one relating to your Willows membership
If you are an annual paying member, we will add on the time we are closed to your expiry date.
If you need to contact us please send us a message via our Facebook page as this is the quickest way that we can receive and respond to your messages.
CORONAVIRUS UPDATE
16th March 2020
Like all businesses we have been responding to the Coronavirus situation with the due diligence, total care and complete attention it demands, based on the information and facts that are presented by the Government and health bodies. As a result we have looked at the duty of care to our staff and our customers and implemented a number of initiatives.
As a business welcoming children, our hygiene practices and cleaning routines are already of a very high standard. As a farm attraction we already have hand washing stops around our business and we therefore provide access to multi hand washing facilities around the site which is the first line defence to this virus.
We have full time cleaners on site during the day and a cleaning team who work after we are closed to ensure all our areas are clean and sanitised. In addition we have increased the sanitising routine during the day, especially around areas which are touched more frequently such as push pads and handles etc.
We have also communicated with our staff to ensure that they self isolate if required and do not visit the site should they display any symptoms of the virus.
Other initiatives include minimising the risk of cross contamination. For example, handing wristbands and not putting them on customers at admissions, not handling customers phones to take photos and handing back, wearing gloves as appropriate plus many more that are all aimed at reducing potential cross contamination.
This is a dynamic situation and we will continue to be vigilant and follow the guidance provided; however, for all the precautions we have taken and will continue to take, regular hand washing with soap for 20 seconds is the key advice that we strongly encourage our customers to follow.
Thank you for your support as we steer the business through this challenging time.
Are under 2’s free? Do they need tickets?
Yes under 2’s are free, no they do not require a ticket.
Is there parking?
Yes we have plenty of free parking right next to the farm.
Are you open every day?
We are open every day except 25th to 27th December and 1st January.
What time do you open until?
Willows Activity Farm is open daily throughout the year from 10 am to 5.30 pm, last entry 4.30 pm. We close at 4 pm 24th December and 31st December.
How do I become a member?
Please visit our
membership page for all the details of becoming a member and the different types of membership. You can download an application form on this page.
How do I book a birthday party?
Please go to our
birthday party page for all the details of our parties and to download an application form
Do you take group bookings?
Yes we do. We require two weeks notice to book a group visit. Please go to our
group booking page for information about our group bookings and to download an application form.
Can I buy online tickets on the day? Why not?
No our advance discounted tickets are only available up to midnight before the day of your visit. You will pay our walk up price if you buy tickets on the day of your visit. To get the best price for your entrance ticket you need to book our advance online discounted tickets.
Is Peter Rabbit at the farm today?
We have a changing programme of activities, meet and greets and shows at Willows Activity Farm. Please go to our
what’s on today page to see which of Peter Rabbit and his friends will be here today.
Where can I get a promotional voucher for the farm?
We do not run promotional vouchers. Please book our advance online tickets to get the best prices.
Which disabilities does your disabled rate cover?
Anyone who is registered disabled. Please bring a copy of your disabled blue badge card or a HAND card and you will be eligible for the disabled rate.
What proof do you need for disability?
Please bring along a hand card or a blue badge for visitors with a disability.
Is Willows Activity Farm accessible for visitors in wheelchairs?
Yes Willows Activity Farm is fully accessible for visitors in wheelchairs.
Do you have disabled toilets?
Yes we have a number of disabled toilets across Willows Activity Farm.
Why is the disabled online rate not the same discount as the adult, child and senior rates?
The disabled rate is already a discounted ticket. We also offer an online discount for the disabled rate too.
Do you allow dogs?
We only allow guide dogs at Willows Activity Farm
Do I have to pay extra for the shows?
No all shows and activities are included in our all-inclusive ticket price.
I’d like to book an Activity Day Camp
Please go to the
activity day camp site for all the information and the online application form.
Do you sell gift vouchers?
Yes we them in the gift shop, at admissions or by phoning the office on 0333 3312060 or emailing
info@willowsactivityfarm.com Will my under 2 still be able to use all the facilities even if I haven’t paid for them?
Yes they can do all of the activities at Willows Activity Farm.
Do you offer discount for emergency services?
We offer 10% discounts for children attending a Willows activity day camp or the Willows Day Nursery and Pre-School.
Why can’t I buy an online ticket on the day I want to visit?
Our online rate is a discounted rate for those buying in advance. Online tickets can be bought online up to midnight before the day of visit. We will not accept online tickets purchased on the same day as entry.
Do I need to choose a date to visit online?
When booking an advance online ticket you must choose which date you want to visit. Advance online tickets cannot be used on the day of purchase. They can be bought up to midnight before the day of visit.
Do I have to buy online?
No, we have on the day tickets available every day. However our online tickets do have a discounted rate.
Can I buy at the group rate if there is 15 or more of us?
No, our group rate is for organised educational groups only such as schools, nurseries, Brownies, Cubs, Scouts and so on. We do not discount group purchases and suggest you buy online for the best rate.
Can adults visit Willows without children?
No. We do not admit adults who are not with children.
