Rainy Day Return Guarantee
Buy with confidence
Don’t worry about the weather – we won’t let the rain spoil your day. If the weather isn’t behaving and our rainy day guarantee is triggered, you can return for a free like for like visit.
If you have pre-purchased your ticket make sure you still visit to enjoy our weather-proof activities AND return for another visit free of charge.
*Terms and Conditions
If it rains continuously at Willows Activity Farm for 1 hour or more, customers who visited site with pre-purchased tickets are entitled to return for a complimentary like-for-like visit.
- “Like-for-like” means that an adult ticket can be exchanged for another adult ticket and a child ticket for a child ticket of the same value or less.
- “Like-for-like” means a term time weekday ticket will trigger a free return term time week day ticket. For tickets purchased during events, the valid dates for the return visit are shown below:
Original Event Visited Return Visit Validity Easter Holidays (23rd March – 14th April 2024) 15th April – 26th May and 3rd June – 19th July 2024 Dino-Ventures (27th May – 2nd June 2024) 3rd June – 19th July 2024 Summer Spectacular (20th July – 1st September 2024) 2nd September – 18th October and 2nd November – 21st November 2024 Pumpkin Festival (12th October – 1st November 2024) 2nd November – 21st November 2024 and 2nd Jan – 15th February 2025
- No refunds are given if the rainy-day ticket value is less than the original visit and cannot be part redeemed against a higher priced ticket.
- For the rainy-day policy to be activated, it must rain continually for a minimum of 1 hour between 10am and 4pm. Weather conditions will be recorded by Willows Activity Farm and our decision will be final.
- Excludes Fireworks or Santa Spectacular events.
- The return date is dependent on a return ticket being available on the chosen date to visit, where tickets are sold out, another date will need to be chosen.
- Return tickets will only be issued upon confirmation of your original ticket booking reference (beginning with the letter D).
- Excludes membership visits, on the day purchased tickets, or any rainy day return visits.
- No cash alternative is available.
- Tickets can only be used by the original ticket holder.
- To request your rainy-day return visit, email email@example.com (within 7 days of your original visit) with your original booking reference and the requested date for your return visit. If all conditions are met, a new ticket will be issued by email. We cannot issue rainy-day return tickets by telephone.
- The Rainy-Day Guarantee cannot be used in conjunction with any other offer.